Hand wash, cold water (temperature should not exceed 40 degrees), inside out ;
Dry in airy place , do not exposure to sunlight ;
If use washing machine, be sure to use light gear (slow speed), and better put into the laundry pocket. use only lowly spin, or light hand wring .
1) Q: Hi, which size should I choose?
A : Dear all, please compare your own measurements with our size table, it’s the best way to look at the detail size data carefully such as the shoulder, bust, length, etc. Do not choose the size you wear usually, because you are purchasing from overseas, which may has difference from your own country.
2) Q: Hi, could you please put low price and send the package as a gift, cause I don’t want to pay the tax?
A : Of course, we are happy to help you to legally avoid paying the tax. but you have to tell us what the limit custom.
3) Q: Hi, I don’t like the clothes I received, what should I do?
A : If you just don’t like it, you can return it back, we’ll full refund. but the express fee is very expensive, we suggest you can try to resell to you friends in your country.
4) Q: Hi, the clothes I received have different measurements with your size chart, so it’s small/big for me, what should I do?
A : If you measured the clothes you received and the measurements are different from our size chart (2-3cm errors are normal), pls contact us asap and we’ll do our best to fix it and make you satisfied.
5) Q: Hi, the clothes I received have terrible quality issue like it has a hole so I can’t wear it at all, what should I do?
A : Please contact us and we’ll do our best to compensate your loss.
6) Q: Hi, the clothes I received have color defference, so I don’t like it, what should I do?
A : As different computers’ displayer, the color will have a little difference from the pictures.
7) Q: Hi, why the tracking number can’t be tracked?
A : It generally takes 3-10 days to update the tracking information from the day we shipped the package. But if it still can’t be tracked after 10 days, please contact us and we’ll check it with our post office and fix the problem.
8) Q: Hi, the delivery time is running out but I still haven’t received my package, what should I do?
A : Please contact us, we’ll extend the days for you, and if you still haven’t received it in a long time, we’ll refund or re-ship to you.
We specialize in producing knitting and sweaters, which most exporting to European-American countries. if you would come to China, please do vist us!
A2601-2604, Twins City International Building, NO.263 Huasui Road , Guangzhou. China