For Valued Customers
1.When will send the parcel after placing a order ?
After your payment for item has been confirmed after 24 hours.We will check all goods the best and ship your order out within 7 business days as Ali-system promised.
2.Why can not i track my order ?
We choose the online shipping by Alixpress! <$7 will select China Post Ordinary Small Packet Plus which can only be tracked in china. Normally it needs 15- 60 working days to arrive and only Brazil needs 90 days !but due to country customs’ speed and post custom and tax ect.,sometimes the parcel arrives when protection time has been over . If you want faster shipping and track your parcel all the way, please pay for shipping fee: 3.Why the product is not the same as the picture? Because there is little difference between the production batches.The picture shows the real goods and at the same time it is a reference . but please don’t worry ,they have the same high quality! 4.I shopped a pendrive but it is not the full capacity, why? (1) Flash maker based on 1000 Hex as the conversion unit,ie 1GB = 1000MB; computer system is used for the conversion unit 1024 Hex,ie 1GB = 1024MB. (2) Because hardware and software use different conversion method , the actual capacity is about 90% of labeled capacity and it will occupy part of the space to place the boot when formatting text.Therefore , it is very normal that the capacity is less than the described ! 8G is about 7G-7.9G ; 16G is about 14G-14.9G ; 32G is about 28G-30G.
5.There appears some quality problems, how to solve ?
1.Sometimes if there is the copy problem, FAT32 can only support no more than 4GB storage,but if you want to save more than 4GB files ,please use the NTFS to format .
2.When the pendrive can not be recognized or can not be formatted by your computer.
(1)Make sure your computer USB driver is new,close the Firewall and Antivirus Software,Then insert the pendrive for a while because the computer needs time to recognize.if you can not find your U-disk in the computer , please open your ‘Disk management” to check.
(2)please use another 2 computers to test it , because some USB ports can not be compatible to the pendrive .if it still can not solve , please contact us .
3.The write speed is about 2m/s-8m/s ,vertify speed is more than 10m/s.H2testw is not a professional software to test the speed,if you find the speed is not in the described ranges or there appears “Data lost”.Please feel free to contact us , we can give you solutions .
This OTG is a new style product and in good quality , it can only support above Android 5.0 and part phone models ! we won’t accept the dispute and the negative feedback due to this reason , so please read carefully before shopping !
During the delivery , a scratch may appear,that is very normal !
1.USB connection,support Hot plug & Play. 2. No external power supply required.
3. Support different types of OS.
4. Solid State Storage, Shock proof and electromagnetic proof
5. Durable data storage 6. Fast speed in write/read transfer 7. Hardware Requirement: PC with USB connection,Notebook,MA
8. Life:>1 million times 9.Capacity only :8GB/16GB/32GB
(1) All the items has 3 years warranty.Items returned after 7 days of delivery are only eligible for repair.and no refund accepted after 30 Days of receipt. if you don’t like the goods or the item is defective by technical , please send back for a new one . All items must be returned in their original condition in order to qualify for a refund or exchange of goods.
(2)Customers are responsible for 2-way shipping charges on any returned items. It may take up to 7 business days to process your return after we receive your product.
(3)The warranty is not extended for the physical damage and the abnormal operating conditions as a result of misuse or improper installation.
8.About Feedback and Rating
We sincerely hope that you can give us whole 5 stars.Your satisfaction is our utmost priority,please contact us if you have any concerns.We will not reccept the negative feedbacks without contacting ! 1.Please rate this transaction. Excellent+5 star 2.How accurate was the product description? Very Accurate+5 star 3.Were you satisfied with the seller’s communication? Very Satisfied+5 star 4.How quickly did the seller ship the item? Very Fast +5 star